We work with several reputable carriers to deliver our products, including CTT, Inpost, and UPS.

• We ship from Monday to Friday (working days).
• We process orders until 12:00; those placed before that time are shipped on the same working day.
• Orders placed after 12:00 are shipped on the next working day.
• Delivery is usually within 24 hours and, in some destinations, within 48 hours (depending on the area: capital cities vs. more remote towns).

Once your order has been dispatched, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive email or SMS updates as your package moves through the shipping process.

Yes, we offer international shipping to many countries. However, shipping costs and delivery times may vary depending on your location and the shipping carrier used. Please note that international orders may also be subject to customs duties and import taxes, which are the responsibility of the buyer.

If you need to change your shipping address or method after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

Simply tell us the order number - Example: #Ba1234 and the new address, and if we are in time, rest assured we will gladly do it.

In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order in a timely manner.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. You can return any item with no questions asked within 30 days of purchase for a full, partial refund, or an exchange.

• To initiate a return, please contact Customer Service by email or WhatsApp. We will provide you with an authorization number and shipping instructions.
• If the purchase was made in error, the return shipping costs are the responsibility of the customer. We can offer you a label for €3.90, which will be deducted from the refund amount.
• If the product is incorrect or has a defect, the return is free (we may request photos or videos for verification).
• All our products are identified to guarantee their traceability and prevent substitutions.

Yes, you can return or exchange items purchased online at our store. Please bring your order confirmation and merchandise to the store within 30 days of purchase to complete the return or exchange.

We apologize if you received a defective or incorrect item. Please contact our customer service team as soon as possible and we will work with you to resolve the issue. We may ask for photos of the defective or incorrect item to facilitate the return or exchange process.

Once we receive your return, we will process your refund within 3-5 business days. Refunds will be issued to the same payment method used at the time of purchase. Please note that it may take longer for the refund to appear in your account, depending on your financial institution.